Email Etiquette for Business Professionals
by Ellen Jovin
This book helps emailers realize the full potential of their electronic communications. Used wisely, email can be a powerful and efficient tool to inform, influence, inspire — and, ultimately, to advance one’s career. This Syntaxis guide covers the requirements for good email writing, among them a clear purpose, logical organization, attention to tone, and the judicious use of copying and forwarding features. In addition, the book offers specific advice on email details: punctuation, capitalization, salutations, closings, and more.