Section 3.8

Responding to Careless Emailers

What should you do if someone — your supervisor, for instance — habitually sends you messages full of nonstandard capitalization and punctuation? Is it rude not to respond in kind? Could that perhaps seem like an implied criticism of the supervisor’s email style?

Not at all, in fact. When you are communicating in writing with someone you work for, it is especially important that you make the experience of reading your message as easy as possible. That doesn’t mean you have to adopt an artificially formal style. A simple message such as the one in Figure 8 below could be appropriate.

Figure 8 • A Brief but Courteous Email Message

Figure 8 • A Brief but Courteous Email Message